Return Policy

At Jivan Kunji, we strive to ensure that every customer receives quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return the product in accordance with this Return Policy.

1. Return Eligibility

Products may be eligible for return under the following circumstances:

1. The product received is damaged, defective, or broken.
2. An incorrect product was delivered.
3. The product has missing parts or accessories.
4. The product differs significantly from its description on the website.
5. The product is covered under the return policy mentioned on the product page.

To qualify for a return:

1. A return request must be submitted within 7 days of the delivery date.
2. The product must be unused, unworn, and in its original condition.
3. Original packaging, tags, labels, manuals, invoices, and accessories must be included.
4. The product must not be damaged due to misuse, negligence, or improper handling by the customer.

2. Non-Returnable Products

The following items are generally not eligible for return:

1. Personal care and hygiene products.
2. Perishable goods and food items.
3. Customized or personalized products.
4. Digital products and downloadable content.
5. Gift cards and promotional items.
6. Products specifically marked as Non-Returnable on the product page.

3. Return Request Process

To initiate a return:

1. Log in to your Jivan Kunji account.
2. Navigate to My Orders.
3. Select the product you wish to return.
4. Submit a return request with the reason for return.
5. Upload supporting images if the product is damaged, defective, or incorrect.

Our support team may contact you for additional information if required.

4. Return Approval

1. All return requests are reviewed before approval.
2. Jivan Kunji reserves the right to approve or reject any return request based on verification.
3. Returns that do not meet the eligibility requirements may be declined.

5. Product Pickup and Return Shipping

1. For eligible returns, a pickup may be arranged from the delivery address where service is available.
2. If pickup service is unavailable, customers may be requested to ship the product to the designated return address.
3. Products must be securely packed to avoid damage during transit.

6. Return Inspection

After the returned product is received:

1. The item will undergo a quality inspection.
2. The return will be processed if the product meets the return conditions.
3. If the product fails inspection, the return request may be rejected and the item may be sent back to the customer.

7. Replacement Option

Where applicable, customers may be offered a replacement instead of a return, subject to product availability.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

1. Notify us within 48 hours of delivery.
2. Provide clear photographs of the product and packaging.
3. Our team will review the issue and assist with return or replacement arrangements.

9. Policy Updates

Jivan Kunji reserves the right to modify or update this Return Policy at any time without prior notice. Updated policies will be posted on the website and become effective immediately upon publication.