Cancellation Policy

At Jivan Kunji, we understand that sometimes you may need to cancel an order. This Cancellation Policy outlines the terms and conditions governing order cancellations on our platform.

1. Order Cancellation by Customer

Customers may cancel their orders under the following conditions:

Before Shipment

1. Orders can be canceled free of charge before they are processed and shipped.
2. Cancellation requests can be made through the My Orders section of your account or by contacting our customer support team.
3. Any payment made for the canceled order will be refunded according to our Refund Policy.

After Shipment

1. Once an order has been shipped or dispatched, it may no longer be eligible for cancellation.
2. In such cases, customers may request a return after receiving the product, subject to our Return Policy.

2. Cancellation of Cash on Delivery (COD) Orders

1. COD orders may be canceled before shipment without any cancellation charges.
2. Repeated cancellation of COD orders may result in restrictions on future COD purchases at the discretion of Jivan Kunji.

3. Cancellation by Jivan Kunji

Jivan Kunji reserves the right to cancel any order under certain circumstances, including but not limited to:

1. Product unavailability or stock issues.
2. Errors in pricing, product descriptions, or product listings.
3. Payment authorization or verification failure.
4. Suspected fraudulent or unauthorized transactions.
5. Violation of our Terms and Conditions.
6. Operational, technical, or logistical issues beyond our control.

In such cases, customers will be notified, and any prepaid amount will be refunded in full.

4. Refund for Canceled Orders

1. For prepaid orders, refunds will be processed to the original payment method.
2. Refunds are typically initiated within 5–10 business days after cancellation approval.
3. Actual credit timelines may vary depending on the bank, payment gateway, or financial institution.

5. Non-Cancellable Orders

Certain orders may not be eligible for cancellation, including:

1. Orders that have already been shipped.
2. Customized or personalized products.
3. Digital products or downloadable services.
4. Products specifically marked as Non-Cancellable on the product page.

6. Failed Deliveries

If an order cannot be delivered due to incorrect address details, customer unavailability, or refusal to accept delivery, Jivan Kunji reserves the right to cancel the order and process any applicable refund according to company policies.

7. Policy Changes

Jivan Kunji reserves the right to modify or update this Cancellation Policy at any time. Any changes will be effective immediately upon posting on the website.